Website Development
- Develop Web site architecture and determine hardware and software requirements
- Source, select and organize information for inclusion and design the appearance, layout and flow of the Web site
- Create and optimize content for the Web site using a variety of graphics, database, animation and other software
- Plan, design, write, modify, integrate and test Web-site related code
Software Development
- Software engineers and designers perform some or all of the following duties:
- Collect and document users’ requirements and develop logical and physical specifications
- Research, evaluate and synthesize technical information to design, develop and test computer-based systems
- Develop data, process and network models to optimize architecture and to evaluate the performance and reliability of designs
- Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems
Remote User Support
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Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
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Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
Project Management
IT project management is the process of managing, planning, and developing information technology projects. IT projects exist within a variety of industries, including software development, information security, information systems, communications, hardware, network, databases, and mobile apps.
Martin Tec Limited. delivers project management services. Our team is experts in communicating expectations and keeping projects on track and on budget to ensure the IT projects run smoothly.
Computer Network Management
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
- Evaluate and install computer hardware, networking software, operating system software and software applications
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Implement network traffic and security monitoring software, and optimize server performance
Information Systems Testing
- Develop and document software testing plans
- Install software and hardware and configure operating system software in preparation for testing
- Execute, analyze and document results of software application tests and information and telecommunication systems tests
- Develop and implement software and information system testing policies, procedures and scripts
User Support Technicians
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
Customer and Information Services Supervisors
- Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
